The Covid-19 pandemic in Indonesia has affected various business activities including customer services. That is why Sinar Mas Land (SML) launched the OneSmile application and Sinar Mas Land Drive Thru Service to serve its customers in BSD City in managing their needs while adhering to a strict health protocols, especially in maintaining distance and avoiding crowds. Customers who needs services from the front-liners can remain in their vehicles, both in cars or on motorcycles.